Rush Desk Policy
Rush Desk Policy
Rush Desk provides priority handling for defined, bounded design, artwork, document, PDF, file-preparation, repair, conversion, reconstruction, resizing, and related services.
Request Review and Acceptance
Submitting a Rush Request does not guarantee acceptance, availability, pricing, or completion by the requested date or time.
FormaWorx reviews the requested work, submitted files, requested completion timing, selected urgency level, current availability, and other relevant requirements before confirming the request.
A Rush Request is considered received when it is successfully submitted. Receipt of a request is not the same as acceptance of the requested timing or paid urgency level.
FormaWorx may determine that a request is better suited to the standard Request for Quote process because of its scope, complexity, requirements, or timeline.
Priority Levels
Priority carries no additional urgency fee and generally targets completion within approximately three business days.
Urgent carries a $35.00 flat urgency fee when accepted and generally targets completion within approximately two business days.
Critical carries an $80.00 flat urgency fee when accepted and receives the highest handling priority, generally targeting completion within approximately 24 hours.
These timeframes are service guidance and are not automatic guarantees. A specific completion date or time is only guaranteed when explicitly confirmed by FormaWorx.
Customers may select Critical handling even when their requested completion date is farther away if they want the highest available handling priority.
Pricing and Invoicing
No Urgent or Critical urgency fee is collected merely because a Rush Request is submitted.
After reviewing the request, FormaWorx may issue an invoice through Shopify for the accepted work.
The price of the underlying work and any applicable urgency fee are separate charges and will be itemized separately. FormaWorx does not combine distinct charges into a single undisclosed amount.
Additional charges, adjustments, discounts, taxes, shipping charges, or other applicable amounts are likewise identified separately when applicable.
Payment and Delivery
Payment is not necessarily required before FormaWorx begins work on an accepted Rush Request. FormaWorx may begin or complete work while an invoice remains unpaid.
Full payment is required before completed work is released or delivered to the customer.
A completed request for which full payment has not yet been received may be placed in Completed — Awaiting Payment status. The work will remain withheld until the required payment has been received.
Once payment has been received and the completed work has been delivered, the request may be marked Fulfilled.
Payment Delays and Requested Deadlines
The customer is responsible for completing payment in sufficient time for FormaWorx to release completed work by an applicable requested or confirmed deadline.
If FormaWorx has completed the work but cannot release or deliver it because full payment has not been received, any resulting delay is considered a customer-caused payment delay and is not considered a failure by FormaWorx to complete the work on time.
A customer-caused payment delay does not automatically entitle the customer to a refund, urgency-fee refund, credit, compensation, free work, or other remedy, including when the delayed payment causes delivery to occur after a requested or confirmed completion deadline.
FormaWorx may, at its discretion, make exceptions, issue refunds or credits, adjust charges, or provide other accommodations when circumstances warrant.
Changes, Missing Information, and Customer Delays
Requested timing may be affected when the customer changes the scope, files, specifications, requested outcome, or requested completion timing after submission or acceptance.
Timing may also be affected when required files, information, approvals, access, responses, or payment are missing, inaccessible, incomplete, incorrect, or delayed.
Delays caused by these circumstances do not automatically entitle the customer to a refund, urgency-fee refund, credit, compensation, or other remedy.
Urgency Fees and Refunds
If FormaWorx accepts and collects a paid urgency fee but later determines that it cannot honor the accepted urgency level for reasons attributable to FormaWorx, FormaWorx may offer revised timing or refund the applicable urgency fee.
If FormaWorx cancels an accepted Rush Request for reasons unrelated to the customer, applicable urgency charges paid for that request may be refunded.
Paid urgency fees are generally nonrefundable when the customer cancels after priority handling has been accepted or reserved, work has begun, required files or information are unavailable, the customer changes the scope or requested outcome, the customer fails to respond when necessary, or a delay results from the customer's failure to complete required payment.
Refunds, credits, adjustments, and other accommodations remain subject to FormaWorx's discretion based on the circumstances of the individual request.
Rush Request Status
Rush Requests may use the following customer-facing statuses:
Received — The request has been received and is awaiting review or further action.
Processing — FormaWorx is actively handling the accepted request.
Completed — Awaiting Payment — The requested work has been completed, but full payment has not yet been received and the completed work has not been released.
Fulfilled — Required payment has been received and the completed work has been delivered.
Agreement
By submitting a Rush Request and accepting the Rush Desk terms, the customer acknowledges that requested timing and paid urgency are subject to review, that full payment is required before completed work is released, and that customer-caused delays—including payment delays—may affect delivery without creating an automatic entitlement to a refund or other compensation.